Support

Last updated: August 12, 2026

For product, account, safety, accessibility, or privacy help, email support@laterli.com.

Common help

• A scheduled message did not send: Open Calendar, select the item, and review its status. Failed items can be retried without creating duplicates.
• An “If No Reply” follow-up is still pending: Open Calendar to review or cancel it manually. A qualifying reply should cancel it automatically.
• Quick Chat is active: Tap End in the blue banner above the composer to restore the normal send menu.
• You cannot be found by username: Check Find me by username in Settings. If it is off, new people cannot discover you through search.
• You archived a chat: Open Archived Chats in Settings. The chat also returns to your main list automatically when a new message arrives.
• Someone is bothering you: Open the conversation details and choose Mute, Block, or Report. A blocked user cannot continue messaging you.
• You changed devices: Encrypted history recovery depends on your registered-device and recovery-key setup. Support cannot decrypt private message history.
• Pairing a computer: Sign in at app.laterli.com, open Laterli on your phone, then go to Settings → Laterli Desktop → Scan pairing code. Confirm that the six-digit number matches on both screens before approving.
• A computer should no longer have access: Open Settings → Active devices, select the browser, and choose Disconnect. Also sign out or clear Laterli site data on that computer if you still have it.
• The QR code expired: Desktop pairing codes expire quickly. Choose Generate new code on the computer and scan the replacement.

Security reports

Please send responsible security disclosures to support@laterli.com with the subject “Security report.” Do not include another person’s private message content.

Emergency note

Laterli is not an emergency service. Contact local emergency services when immediate help is needed.